Guild Wars 2 emergency team Secrets

 A community how to handle the game BUGIf you've ever seen in Guild Wars 2 official forum from the the ArenaNet staff of the "red paste, then you are likely to know we are heading in the team is doing what. Without further ado, I would like to introduce emergency team, and detail how we are handling bug!
What is the emergency response team? We are doing what?
Emergency Mission is a close-knit team united with the developers, they almost from the various departments of the company. We will be adjusted according to the technology needs of the members of the team, but our team's goals in a large extent, it is the same:
Repair cheat: these as part of our day-to-day responsibilities, has the highest priority, and we want as much as possible to fix these problems quickly and effectively to protect the game. To this end, the team most people usually spend some time to browse the forums and outside the network, and to timely submit the list to get a new cheat Report view external mailbox and forum bug.
2. Repair the high-priority game bug: Although the emergency team is not responsible for all of the bug fixes in the game, but we have to deal with one of the most. For example, maybe you remember the 11/15 update a lot of balance changes, most of these are completed by the emergency team.
Tracking the player concerned, and in accordance with these problems, minor modifications in order to improve the quality of the game: As previously mentioned, when we do not have the time to fix the bug, we will look at the Forum or play games, listen to the players to discuss the issues . According to the discussions and recommendations of the players will be game new improvements and add new features. If these issues need to be higher than our ability to further processing, we will issue to the other team to consider.
4 to add some new content to extend the role of the process: While other teams solely responsible for the new content to expand the game, but the emergency team will also be responsible for some of the content added, such as monthly achievements. Although we can not tell you in more detail what will be released next, but we can tell you that the emergency team will game some other modifications.
The emergency team decide how each update which bug fix, what cheat you want to remove, which functions to be applied?
In order to find out the game bug, we use a bug tracking database and a priority system. Worked in the computer game industry, people know that this process is similar: Each bug in our system based on the seriousness of the problem, according to how many players or how many systems affected in order of priority. For example, landing not crowded server and very obvious problem will be ranked in the first or second priority position, and text problems and small visual bug usually on the third or more after the priority position.
To fix the bug in the process of what?
"Guild Wars 2" bug and cheating repair is usually related to a different team of developers, with systematic cooperation will affect all aspects of the game. Been reported from the bug or cheating to the problem is repaired, where there are a lot of steps, ultimately to produce quality content, and can not lead to more problems.
When we receive a bug / cheat report, we are the first thing to do is to investigate and make sure that A: We can continue to trigger this problem or to find out the cause of the occurrence, B: write the information about the bug to the right developer to modify. Then is investigating the bug and handed over to the appropriate developers handle after quality assurance procedures to ensure that these bug resolved does not raise new issues. In other words, once the bug appeared and Report, we will often concerned about the bug, bug fixes or cheating involves a lot of steps, but also to ensure that does not lead to new problems.
Why not fix XXbug, or not to remove XX cheating?
We try to resolve as many issues as possible in each game update, but we have a strict deadline to ensure that all of the repair process have the time to go again I developed. We have been in the process of improving our emergency team often tell the other team to work together to improve our workflow and the tools we used to collect data. Although these changes are not always visible external, but these are constantly occurring.
After the emergency team will do?
Once we completely eliminated a serious bug in the game, we will have more time to focus on other parts of the game to make the game better! As soon as possible in order to help us do this, please continue as clear as possible to report the bug and cheating. We are busy with the game, so I can not reply to all questions, but we will continue to pay attention and listen to everyone's opinion, to consider all the issues raised in each update.
Thank you for your support! We sincerely thank you for your Report the bug help us improve the quality of the game, and we hope to continue to enhance the experience of "Guild Wars 2", to make the game in the next few years, more and more fire!